Metal Shingles Cumberland, ON Review 🇨🇦 — April 8, 2022 | Interlock®

Cumberland, ON

What was involved in this Interlock® Slate roof installation in Cumberland, ON?

Interlock installed an Interlock® Slate system in Black on a home in Cumberland, ON, completed March 21, 2022. The project covered roughly 46 squares of roofing. Keith and Susan H. rated the work 5 out of 5 in an independent survey conducted by GuildQuality on April 8, 2022. Likely To Recommend scored 5 out of 5, with the homeowner noting: “Sales, warehouse and installers gave timely advice. Installers were friendly, worked hard and completed the job to our complete satisfaction.” The installation was carried out by Interlock Roofing. The roof has been in place 4 years and remains under Interlock's lifetime limited warranty.

★★★★★

Keith and Susan H.Cumberland, ONReview: April 8, 2022 · Completion: March 21, 2022

AI insights

Cleanliness & Site ManagementWork Quality & CraftsmanshipStaff Professionalism & CourtesyMaterials & Product Quality

Sales, warehouse and installers gave timely advice. Installers were friendly, worked hard and completed the job to our complete satisfaction Attention to detail regarding advising project planning start-dates, negotiation of material delivery and confirming emails/telephone calls would have improved the experience. Great Job! Thanks.

This review was collected by GuildQuality, an independent third-party customer-satisfaction survey firm, on April 8, 2022. Interlock does not edit responses or choose which are published. View the original survey response.

Detailed Ratings

Likely To Recommend

★★★★★Strongly agree

“Sales, warehouse and installers gave timely advice. Installers were friendly, worked hard and completed the job to our complete satisfaction”

Sales Punctuality

★★★★★Strongly agree

Sales Knowledge

★★★★★Strongly agree

“Dave provided complete information and advice.”

Employees Professionalism

★★★★★Strongly agree

“All employees were knowledgeable, helpful and pleasant”

Communication

★★★★☆Agree

“I was surprised when warehousing called in early February that they would be delivering the roofing material the following week which was accomplished on the date and time provided with good communication between driver and myself. The surprise was the contract called for spring application due to heavy snows in Ottawa region and the the material was delivered in early February which made placing the four skids on my laneway. This was difficult in itself and if I had not been available the driver would not have been able to offload by himself, requiring my help and that of my son. The warehouseman advised me the crew would likely show in a week to ten days. No further communication was heard from Interlock management until 03 Mar when the installers called advising they were arriving the following morning to commence the project. This was not an issue as it turned out as I was available, but it could have been an issue if the circumstances had been otherwise. Would suggest management planning staff take this issue for action.”

Installation Crew

★★★★★Strongly agree

“The crew were focused on the job and worked hard - courteous and enthusiastic. Firstly, they had to shovel 1.5 feet of snow of the roof on arrival (40 square). And they had to clear snow twice more. Ergo, the reason for my request for a spring application. Despite their weather tribulations, Toma and crew were most friendly taking their time to explain their processes and techniques, for which I am most thankful.”

Quality Of Materials

★★★★★Strongly agree

Quality Of Workmanship

★★★★★Strongly agree

“Much attention to detail”

Clean & Safe

★★★★★Strongly agree

Professional Completion

★★★★★Strongly agree

Problem Resolution

★★★★★Strongly agree

Roof Details

Roof Installation Location: Cumberland, ON

Roof Installation Year: 2022

Roof Age: 4 years, 4 months, 23 days

Review Submitted: 0 years, 0 months, 18 days after completion date

Roof System: Interlock® Slate Metal Roofing

Roof Color: Black

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Interlock® is the manufacturer of the original lifetime aluminum metal roofing system, installed by certified local installers across the United States and Canada and backed by a Lifetime Limited Warranty and our Never Re-Roof Again® promise.

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