Metal Shingles Kemptville, ON Review 🇨🇦 — October 24, 2015 | Interlock®

Kemptville, ON

★★★★★
AI insights
Cleanliness & Site ManagementWork Quality & CraftsmanshipStaff Professionalism & CourtesyMaterials & Product Quality

Pro active communication with customers, particularly when the agreed upon schedule is delayed. We don't have a lot of confidence in your referral program. A friend of mine told me about you during a golf game. I went home and looked you up on the internet and contacted you that way. When we informed Barry of my friends referral on both meetings, he advised me that because I used the internet, my friend did not qualify. We later found out that Barry was giving the referral bonus to another person in our town (who's house we did recognize on your site, and we did talk of with Barry). Once this came to light and we contacted Barry to express our displeasure, he did correct it and my friend has since received his referral bonus. As you can see, this does not leave us with the confidence that your referral's are applied honestly.Also I like your survey, its short (as promised) but mostly I like that it allows for comments on each line. Thanks

Detailed Ratings

Sales Punctuality

★★★★ Agree

Sales Knowledge

★★★★ Agree

Employees Professionalism

★★★★ Agree

Communication

★★★☆☆ Neutral
“When we initiated communication they were effective. However we did not receive any communication on delays, scheduling etc. unless we initiated it. IE. the install was to be 6 to 8 weeks, it was later but no one from interlock notified us. We had to call and as of today we have not received our warranty package and no one has contacted us. its being almost 2 months since installation.”

Installation Crew

★★★★★ Strongly agree

Quality Of Materials

★★★★ Agree
“We never had this type of roof before, not experienced with roofing materials so nothing to compare it to. So for now yes, but it is early”

Quality Of Workmanship

★★★★ Agree

Clean & Safe

★★★★ Agree

Professional Completion

★★★★★ Strongly agree

Problem Resolution

★★★★ Agree

Schedule

★★★☆☆ Neutral
“As pointed out above, they were late, but the only issue that cause us some concern is no one contacted us to say it was being delayed or why. We had to call.”

Likely To Recommend

★★★★★ Strongly agree

Roof Details

Roof Installation Location: Kemptville, ON

Roof Installation Year: 2015

Roof Age: 10 years, 9 months, 7 days

Review Submitted: 0 years, 1 month, 17 days after completion date

Roof System: Interlock® Slate Metal Roofing

Roof Color: Black

Local Interlock Roofing Company Near Kemptville

Interlock Metal Roofing (Ontario) Ltd.

Interlock Metal Roofing (Ontario) Ltd. has been protecting homes across the Greater Toronto Area and South-Central Ontario since 1998, offering premium aluminum roofing systems built for urban and suburban lifestyles. From Oakville and Mississauga to Markham and Barrie, our roofs combine elegant design with lifetime performance—resisting corrosion, high winds, and year-round weather extremes. Trusted for quality, durability, and sustainability, Interlock roofs deliver beauty and peace of mind for homeowners seeking a long-term investment.

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