Metal Shingles Kingston, ON Review 🇨🇦 — July 6, 2018 | Interlock®

Kingston, ON

★★★☆☆
Bruce and Laurie M. Kingston, ON Review: July 6, 2018 · Completion: June 15, 2018
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Cleanliness & Site ManagementWork Quality & CraftsmanshipStaff Professionalism & CourtesyMaterials & Product Quality

I would recommend your Interlock Roofing system and materials but not the team you have in Ontario for installation. Every area except customer estimate Scheduler, Marisa Keeping could be improved upon. We thought we were going to get the same quality product and installation as our neighbour. Not so. Kindly repair the numerous significant installation defects reported to Interlock Roofing Ontario by email with photo attachments on Tuesday, July 3, 2018, in a good, professional and timely manner. Thank you!

Detailed Ratings

Sales Punctuality

★★★★★ Strongly agree

Sales Knowledge

★★★☆☆ Neutral
“Chris provided no help with Interlock Roofing choice of style and colour. There was zero transparency in his pricing except for $2k more for roofing our shed which we declined. We only went with Interlock Roofing because we liked the job done two years ago on our neighbour's roof for thousands less that included the shed and was of much better quality. Chris claimed he wasn't an Interlock Roofing salesman and then later provided a Sales Representative business card. Chris claimed your installers were all trained at head office in B.C. but none of ours were. Chris claimed we'd review the completed job before approving or paying with an Interlock Roofing representative which never happened. Your installers simply demanded immediate payment upon completion.”

Employees Professionalism

★★★☆☆ Neutral
“Overall, Interlock Roofing Ontario employees seem courteous enough but are clearly not organized, transparent, accessible nor professional.”

Communication

★★★☆☆ Neutral
“Only customer estimate Scheduler, Marisa Keeping has communicated with us effectively. So far, everyone else is hard to contact and requires continual follow-up and prodding. There is no staff directory. Interlock email addresses are not published nor readily disclosed. The email address provided by Sales Representative, Chris is with gmail not Interlock Roofing.”

Installation Crew

★★★☆☆ Neutral
“The Interlock Roofing installation crew arrived on Monday morning and left by noon without explanation. They arrived the next day and were finished by 5:00 p.m. On Tuesday, it felt like they were in a hurry to get to their next job.”

Quality Of Materials

★★★★☆ Agree
“We liked the idea of the Interlock Roofing panel system and how it was done on our neighbour's roof and shed. On our roof, significant defects were discovered on the Canada Day long weekend and reported to Interlock Roofing Ontario by email with photo attachments on Tuesday, July 3, 2018. Among these were numerous badly cut, bent, fit, aligned, attached and scratched through the protective coating Interlock Roofing materials. We were surprised and are disappointed with all of this.”

Quality Of Workmanship

★★★☆☆ Neutral
“No. Three (3) areas of significant defects were discovered and reported to Interlock Roofing Ontario by email on Tuesday, July 3, 2018. After daily follow-up by telephone and facsimile, Installation Manager, Tony Lupton advised minutes ago that John Caverley would be calling to schedule remedial work. Who is John Caverley? Once again, no contact information is provided for John Caverley. The lack of communication continues.”

Clean & Safe

★★★☆☆ Neutral
“Your Interlock Roofing Ontario installers would cut a corner off of an Interlock Roofing panel and then fling the discarded portion without regard to whom might be standing around and whether it scratched previously installed Interlock Roofing panel coatings. One such piece scared a crew of window installers when it was caught by the wind and flew by.”

Professional Completion

★★★☆☆ Neutral
“The defective work was completed but no we are not happy with the results for the reasons provided elsewhere in this survey response.”

Likely To Recommend

★★★☆☆ Neutral
“I would recommend your Interlock Roofing system and materials but not the team you have in Ontario for installation.”

Roof Details

Roof Installation Location: Kingston, ON

Roof Installation Year: 2018

Roof Age: 8 years, 0 months, 2 days

Review Submitted: 0 years, 0 months, 21 days after completion date

Roof System: Interlock® Slate Metal Roofing

Roof Color: Musket Grey

Local Interlock Roofing Company Near Kingston

Interlock Metal Roofing (Ontario) Ltd.

Interlock Metal Roofing (Ontario) Ltd. has been protecting homes across the Greater Toronto Area and South-Central Ontario since 1998, offering premium aluminum roofing systems built for urban and suburban lifestyles. From Oakville and Mississauga to Markham and Barrie, our roofs combine elegant design with lifetime performance—resisting corrosion, high winds, and year-round weather extremes. Trusted for quality, durability, and sustainability, Interlock roofs deliver beauty and peace of mind for homeowners seeking a long-term investment.

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