Metal Shingles Kingston, ON Review 🇨🇦 — June 10, 2023 | Interlock®

Kingston, ON

What was involved in this Interlock® Cedar Shingle roof installation in Kingston, ON?

Interlock installed an Interlock® Cedar Shingle system in Tudor Brown on a home in Kingston, ON, completed April 13, 2023. The project covered roughly 16 squares of roofing. Sheila Wallace and Andrew W. rated the work 5 out of 5 in an independent survey conducted by GuildQuality on June 10, 2023. Likely To Recommend scored 5 out of 5. The installation was carried out by Interlock Metal Roofing (Ontario) Ltd.. The roof has been in place 3 years and remains under Interlock's lifetime limited warranty.

★★★★★
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Cleanliness & Site ManagementWork Quality & CraftsmanshipStaff Professionalism & CourtesyMaterials & Product Quality

It's simple - as far as I am concerned, this product speaks for itself. It is Canadian made! We were extremely fortunate to have had outstanding service from the first call we made to Interlock Metal Roofing, to the 'no pressure' sales rep, to the AMAZING installer, and finally to the post installation follow-up. Upfront - manage your expectations with the cost of this product. Time will definitely tell but for us. It is the peace of mind knowing we're never supposed to replace our roof ever again. If we do sell our house in the future, we shouldn't need to worry about a home inspector telling their client the house needs a new roof, not to mention the curb appeal it will bring too. We have had people we don't know in the neighbourhood stop while walking by and compliment our roof - yes, for real. We hope to never have to call for a warranty related issue but if we do, we will learn if the warranty is as good as is claimed by Interlock. My profession is not in construction, however, I absolutely enjoy looking at the roofs of houses with Interlock Metal Roofing - you can tell them apart by their competitors, in fact, my wife makes fun of me for this! This is an absolutely beautiful product. Unless we missed it during the initial meeting with Derek, we weren't sure how, who or when we were to pay upon completion of the job. We were a little surprised when the installer asked for the cheque, which wasn't a big deal, I just had to find the cheque book in a bit of a 'panic' so to speak. Like I said, we may have missed this detail somewhere. No harm, no foul though. I did write a Google review previous to this survey. As already stated, I hope to never have to contact Interlock due to faulty product or workmanship. In saying this, if I do, I hope the after sales service will be as great as the pre-sales service! Cost - I didn't speak about the cost. Upfront, I don't want to say it is 'great' value, however, time will tell and I am a firm believer you often get what you pay for (product dependant). We went with Interlock so I obviously have faith and trust in the brand that it will live up to what/how you say it will and my expectations. I'm no roof expert, however, I did have to convince my wife a little about the significance and importance of going with this brand. We did receive lesser value quotes for other metal roofs, however, we felt this brand was superior and so we 'invested' the extra money into our home. A good foundation is important in keeping your house intact, but an Interlock Metal Roof will protect that foundation! If I had it in me to be a sales person, I would be applying for a job - this is how much I believe in the product! Thank you for listening.

This review was collected by GuildQuality, an independent third-party customer-satisfaction survey firm, on June 10, 2023. Interlock does not edit responses or choose which are published. View the original survey response.

Detailed Ratings

Likely To Recommend

★★★★★Strongly agree
“It's simple - as far as I am concerned, this product speaks for itself. It is Canadian made! We were extremely fortunate to have had outstanding service from the first call we made to Interlock Metal Roofing, to the 'no pressure' sales rep, to the AMAZING installer, and finally to the post installation follow-up. Upfront - manage your expectations with the cost of this product. Time will definitely tell but for us. It is the peace of mind knowing we're never supposed to replace our roof ever again. If we do sell our house in the future, we shouldn't need to worry about a home inspector telling their client the house needs a new roof, not to mention the curb appeal it will bring too. We have had people we don't know in the neighbourhood stop while walking by and compliment our roof - yes, for real. We hope to never have to call for a warranty related issue but if we do, we will learn if the warranty is as good as is claimed by Interlock. My profession is not in construction, however, I absolutely enjoy looking at the roofs of houses with Interlock Metal Roofing - you can tell them apart by their competitors, in fact, my wife makes fun of me for this! This is an absolutely beautiful product.”

Sales Punctuality

★★★★★Strongly agree
“Derek arrived on schedule. He ran the doorbell, introduced himself then proceeded to walk around the house taking the measurements.”

Sales Knowledge

★★★★★Strongly agree
“Once the pleasantries were exchanged, Derek went into great detail explaining the history of the manufacturing company, the product followed by another detailed explanation of the installation process. The physical samples Derek showed us was very helpful as we got to see what the product looked like and made our decision and choice of shingle easier. Having the multiple samples physically there was much nicer than being given a pamphlet with just pictures. Derek was very friendly and his 'no pressure' approach was truly appreciated.”

Employees Professionalism

★★★★★Strongly agree
“All correspondence with Derek has been nothing but professional and courteous. Any questions I e-mailed him with were ALWAYS answered promptly. I received a visit from the installation manager (I cannot remember his name) - he explained when the product was to be delivered and when the installer was to arrive - a very nice touch.”

Communication

★★★★★Strongly agree
“Communication from beginning to end was great - we have absolutely zero complaints.”

Installation Crew

★★★★★Strongly agree
“Jeremy was our installer. Jeremy is an ambassador for the company. He was so extremely friendly, polite, knowledgeable and professional. I cannot express in words how amazing Jeremy was. He worked slow and methodical which is what I was looking for - because of this, I feel the roof has been installed correctly and I do not anticipate there will be any problems. Whenever I had 'self-interest' questions, Jeremy took his time to explain things to me - again, very knowledgeable and made me confident in his workmanship. Having extensive supervisory experience in my career, I believe Jeremy is a true ambassador for the Interlock Metal Roofing brand and should be recognized for this - he was such a pleasant, hard working person!!!!”

Quality Of Materials

★★★★★Strongly agree
“I believe the quality to be superior than anything else on the market currently. I hope to never challenge the product warranty claim and am confident I won't. With Derek having had physical samples of the materials present - they all but sold themselves.”

Quality Of Workmanship

★★★★★Strongly agree
“Jeremy's meticulous workmanship was greatly appreciated. The last think I wanted was him rushing through the job and doing shoddy work. There was a roofing crew in my neighbourhood - they installed asphalt shingles in one shift. I am looking forward to the fact I should never have to replace or do a roof repair in my lifetime (providing I'm living in the same house).”

Clean & Safe

★★★★★Strongly agree
“Although windy at times, Jeremy made a conscious effort to keep the excess materials contained. The work area was kept safe at all times and Jeremy wore his safety harness and always had safety in mind.”

Professional Completion

★★★★★Strongly agree
“If there were more than five stars to add, I would! Derek King was a pleasure to work with. I spent a lot more time with Jeremy and as a result, got to know him 'better'. He was such a fantastic person to interact with!”

Schedule

★★★★★Strongly agree
“Fortunately for us the work got completed ahead of schedule - this worked in our favour which was great!”

Roof Details

Roof Installation Location: Kingston, ON

Roof Installation Year: 2023

Roof Age: 3 years, 4 months, 0 days

Review Submitted: 0 years, 1 month, 28 days after completion date

Roof System: Interlock® Cedar Shingle Metal Roofing

Roof Color: Tudor Brown

Local Interlock Roofing Company Near Kingston

Interlock Metal Roofing (Ontario) Ltd.

Serving homeowners across Kitchener, Guelph, and nearby cities since 1998, Interlock Metal Roofing (Ontario) Ltd. provides durable, low-maintenance aluminum roofing systems that redefine long-term protection. Each roof is built to withstand snow, rain, and high winds—common in Ontario’s heartland—while boosting home energy efficiency and resale value. With factory-trained installers and a lifetime warranty, we’re proud to deliver roofing solutions that combine sustainability, performance, and timeless design.

Explore Interlock® in Ontario

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