THE HOMEOWNER PERSPECTIVE

Metal Shingles St Mary's, ON Review

St Mary's, ON

What was involved in this Interlock® Slate roof installation in St Mary's, ON?

This project used an Interlock® Slate system in Deep Charcoal on a home in St Mary's, ON, completed April 28, 2017. The project covered roughly 24 squares of roofing. Kathleen B. rated the work 3 out of 5 in an independent survey conducted by GuildQuality on May 11, 2017. Communication scored 3 out of 5, with the homeowner noting: “I am still waiting on my roof to be finished and it started in March.” The installation was carried out by Interlock Roofing.

★★★☆☆

Kathleen B.St Mary's, ONReview: May 11, 2017 · Completion: April 28, 2017

AI insights

Cleanliness & Site ManagementWork Quality & CraftsmanshipStaff Professionalism & CourtesyMaterials & Product Quality

I think you have a good product and the men are knowledgeable when it comes to installing but I hesitate because I wouldn't want to say to someone that they are great and then have them wait and wait. Some of the safety practices need to be addressed with the boards coming off the roof. There were high winds and if we had been in a city, that board could have went through someones house for sure.

This review was collected by GuildQuality, an independent third-party customer-satisfaction survey firm, on May 11, 2017. View the original survey response.

Detailed Ratings

Sales Punctuality

★★★★★Strongly agree

Sales Knowledge

★★★★★Strongly agree

Employees Professionalism

★★★★☆Agree

Communication

★★★☆☆Neutral

“I am still waiting on my roof to be finished and it started in March.”

Installation Crew

★★★★☆Agree

Quality Of Materials

★★★★★Strongly agree

Quality Of Workmanship

★★★★★Strongly agree

Clean & Safe

★★★★☆Agree

Professional Completion

★★★☆☆Neutral

“It's the timeline and the fact the at there hasn't been a lot of communication with the person that is supposed to finish the top of the roof. I spoke with Tony and he said George would be back to finish the roof and it would be done Monday or Tuesday. It is now Thursday...We had an issue for the boards that were put down for the workers to climb up onto the roof - one of the boards fell off. It could have damaged the roof or hurt somebody.Jeremy came down and got the boards off the roof but left them because they were supposed to come back the next to finish the roof. The IBS system has to be finished being installed. George dropped off the supplies and then he had to leave that day due to weather. Then had to leave the following day because he didn't have enough supplies.”

Problem Resolution

★★★☆☆Neutral

“...with relation to what has been going on.”

Schedule

★★☆☆☆Disagree

“I don't think they expected the job to take this long by any stretch of the imagination. In November, Bob came out and said it would be 6-8 wks. Tony called in Dec and asked if we could wait until Spring so we waited and they started in the first part of March. They worked through some pretty crappy weather in March and I see this last little bit as a small job that needs to get done and whoever is responsible for making sure that it gets done just needs to bite the bullet and get it done.”

Likely To Recommend

★★★☆☆Neutral

“I think you have a good product and the men are knowledgeable when it comes to installing but I hesitate because I wouldn't want to say to someone that they are great and then have them wait and wait.”

Roof Details

Roof Installation Location: St Mary's, ON

Roof Installation Year: 2017

Roof Age: 9 years, 4 months, 25 days

Review Submitted: 0 years, 0 months, 13 days after completion date

Roof System: Interlock® Slate Metal Roofing

Roof Color: Deep Charcoal

Local Interlock Roofing Company Near St Mary's

Interlock Metal Roofing (Ontario) Ltd.

2800 Argentia Rd #5, Mississauga, ON L5N 8L2
(416) 620-2174
[email protected]
www.interlockmetalroofing.ca

Serving homeowners across Kitchener, Guelph, and nearby cities since 1998, Interlock Metal Roofing (Ontario) Ltd. provides durable, low-maintenance aluminum roofing systems that redefine long-term protection. Each roof is built to withstand snow, rain, and high winds—common in Ontario’s heartland—while boosting home energy efficiency and resale value. With factory-trained installers and a lifetime warranty, we’re proud to deliver roofing solutions that combine sustainability, performance, and timeless design.

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