Metal Shingles Thornhill Drive, ON Review 🇨🇦 — October 15, 2020 | Interlock®

Thornhill Drive, ON

What was involved in this Interlock® Slate roof installation in Thornhill Drive, ON?

Interlock installed an Interlock® Slate system in Deep Charcoal on a home in Thornhill Drive, ON, completed September 24, 2020. The project covered roughly 30 squares of roofing. Julie and Jocelyn Ng Q. rated the work 4 out of 5 in an independent survey conducted by GuildQuality on October 15, 2020. Sales Punctuality scored 5 out of 5, with the homeowner noting: “Bruce is punctual and on time.” The installation was carried out by Interlock Roofing. The roof has been in place 5 years and remains under Interlock's lifetime limited warranty.

★★★★☆
Julie and Jocelyn Ng Q.Thornhill Drive, ONReview: October 15, 2020 · Completion: September 24, 2020
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Cleanliness & Site ManagementWork Quality & CraftsmanshipStaff Professionalism & CourtesyMaterials & Product Quality

They could improve on the clean up. It is hard for me to know that everything is okay. They only took the picture from the ground up,. If they could take a picture after the work was done and I could see all the nails were done that would be good. I could see from a far what it looks like, but I can't tell until the snow comes. I did ask him when he comes over to finish with the eavesdrop, and I assume it will be done. They actually shifted it and hosed it down and said that there was sand in it and I should probably put in a gutter hanger. I have paid for it, and I am waiting for that hanger to be installed. Overall, I am happy because they did clean it before they left, and I don't have to worry about nails and aluminum on the ground if people are there, or my nieces and nephew lay down on the ground. It is just a small piece. I feel more comfortable and not too worried now, because if the roof is as good as it should be, I won't be worried about the winter and the spring. It is for safety, and every time a big wind comes, I worry about my roof. I feel more safe and I won't have that problem.

This review was collected by GuildQuality, an independent third-party customer-satisfaction survey firm, on October 15, 2020. Interlock does not edit responses or choose which are published. View the original survey response.

Detailed Ratings

Likely To Recommend

★★★★☆Agree

Sales Punctuality

★★★★★Strongly agree
“Bruce is punctual and on time.”

Sales Knowledge

★★★★★Strongly agree

Employees Professionalism

★★★★★Strongly agree

Communication

★★★★☆Agree

Installation Crew

★★★★★Strongly agree
“i got a call telling me they were coming over the day before. The roofer came the following day to put all the materials in the back of the house, which we asked him to do. He didn't start the work until the following day.”

Quality Of Materials

★★★★☆Agree
“I is hard to tell because I assume the materials are good. After they were done, I forgot to ask him to take a picture, but it appears to be fine. I saw how they cut the pieces.”

Quality Of Workmanship

★★★☆☆Neutral
“In the beginning they cleaned up before they left for the day in the front, but not in the back, and that was okay. They left it, I assume, because it wasn't done yet. When they finished on the last day, they cleaned up very well. It was quite clean when they left. Upstairs, when they were cutting the aluminum, some of them pieces came down the ground. When they cut it and is comes down from the top. I guess that is normal. It don't know if it hit any glass because they just come down. I am not really sure if it is really a stratch, but I don't know for sure. There was an eavesdrop there and there was some leaking in the beginning. It rained the day before and something was leaking and he was going to glue it in. He only glued one part in and he said he will come back, but he hasn't yet.”

Clean & Safe

★★★★☆Agree
“It was very clean when they left. The upstairs, I asked about it, and he said there was sand in the eavesdrop and he cleaned that. He also hosed the eavesdrop.”

Professional Completion

★★★★☆Agree
“There were some other items and because he said the eavesdrop needed to be fixed, they were coming out to do that. I am waiting for that part for him to come back.”

Schedule

★★★★☆Agree
“It is minor, but he hasn't come back. He needs to glue it, but he was not aware of the other leak. I am just waiting.”

Roof Details

Roof Installation Location: Thornhill Drive, ON

Roof Installation Year: 2020

Roof Age: 5 years, 11 months, 15 days

Review Submitted: 0 years, 0 months, 21 days after completion date

Roof System: Interlock® Slate Metal Roofing

Roof Color: Deep Charcoal

Local Interlock Roofing Company Near Thornhill Drive

Interlock Metal Roofing (Ontario) Ltd.

Serving homeowners across Kitchener, Guelph, and nearby cities since 1998, Interlock Metal Roofing (Ontario) Ltd. provides durable, low-maintenance aluminum roofing systems that redefine long-term protection. Each roof is built to withstand snow, rain, and high winds—common in Ontario’s heartland—while boosting home energy efficiency and resale value. With factory-trained installers and a lifetime warranty, we’re proud to deliver roofing solutions that combine sustainability, performance, and timeless design.

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