Metal Shingles Whitby, ON Review 🇨🇦 — June 21, 2022 | Interlock®

Whitby, ON

★★★☆☆
AI insights
Cleanliness & Site ManagementWork Quality & CraftsmanshipStaff Professionalism & CourtesyMaterials & Product Quality

I believe in the product. I would tell people about the product but it's up to them if they want to use Interlock. Company representatives shouldn't make promises that they cannot keep. I expected better service from the company. There should be follow-ups with customers during and after all installations incase there's further questions. Pictures should be taken before starting any installations and should be provided to the customers before the work starts. Pictures should also be taken during the installations and also after the installations. Should your customers that you care and follow-up with them to make sure that they receive all the necessary documents that are to be sent and to find out from them if they have any concerns. I missed out on the before pictures of what our roof looked like and I was really looking to get those to show my before and after picture. Sheldon said he could get a copy from google but that's not the same. If I had to do it all over again I would make sure I got the pictures right away and not when they're sent to the office as I was told that I would get the pictures the same day. It would be helpful if the sales person follow up with you before the installation and after to make sure everything is to your satisfaction. If possible someone from the office should be at the job site to answer any questions that you may have. Payment options should be communicated clearly and in a language that is understandable. I felt as if all the Owner of the company and the representatives were interested in, were making the sale.

Detailed Ratings

Likely To Recommend

★★★☆☆ Neutral
“I believe in the product. I would tell people about the product but it's up to them if they want to use Interlock.”

Sales Punctuality

★★☆☆☆ Disagree
“Bruce didn't show any care during our installation as he said he does. He never came by the house, never checked in on the installation process and never followed up with us. That was disappointed as he said he usually "comes by and brings the guys coffee and chat with them". One call during and after the installation to check to see how things were going or even after the installation would've been fine also.”

Sales Knowledge

★★★★ Agree
“Bruce answered our questions and also gave us examples to back up what he was saying.”

Employees Professionalism

★★★★★ Strongly agree
“Tony the installer Is a man of integrity. He showed up everyday and spent almost 12 hours working by himself. He worked diligently and he spent his time wisely as I didn't see him wasting time. I called the office and the lady in the office apologized to me and a manager did call me but he wasn't the right manager that I needed to speak to and it's been weeks now and still haven't received a call back from a manager. I called the last time on June 9th and advised that I will be filling out this survey if I didn't hear back from a manager and as of today no call back. The 5 stars are for Tony the installer.”

Communication

☆☆☆☆ Strongly disagree
“I was told by Bruce that I would get before and after pictures. This was never done as I only got pictures after the installation. I was also told that I would get the warranty at the beginning of this month. Today is June 21st, 2022 and I still don't have the warranty information. The before and after pictures were very important to me and I never got the before pictures.”

Installation Crew

★★★★★ Strongly agree
“Hats off to Tony. When he retires I don't know what Interlock Roofing will do. I can't say enough about Tony. He's a very hardworking dedicated person. Who takes pride in what he does. I'm happy that he's the only one that work on installation. He did an amazing job and he was punctual . No one checked up on Tony and he worked as if the bosses were watching him and did what he had to do each day. Great job Tony and keep up the great work.”

Quality Of Materials

★★★★★ Strongly agree
“Time will tell what the quality of the materials are.”

Quality Of Workmanship

★★★★★ Strongly agree
“Again Tony did and amazing job.”

Clean & Safe

★★★★★ Strongly agree
“Tony kept the worksite really clean and when he was finished he cleaned up everything. Again great job Tony.”

Professional Completion

★★★★★ Strongly agree
“I'm really happy with everything that Tony the installer has done.”

Problem Resolution

☆☆☆☆ Strongly disagree
“I'm still waiting on a manager to get back to me and also for our warranty. If I'm having this problem now I hope if something should happen with the roof I don't get this sort of treatment.”

Schedule

★★★★★ Strongly agree
“They were very accommodating with our schedule.”

Roof Details

Roof Installation Location: Whitby, ON

Roof Installation Year: 2022

Roof Age: 4 years, 1 month, 11 days

Review Submitted: 0 years, 1 month, 15 days after completion date

Roof System: Interlock® Slate Metal Roofing

Roof Color: Tudor Brown

Local Interlock Roofing Company Near Whitby

Interlock Metal Roofing (Ontario) Ltd.

Interlock Metal Roofing (Ontario) Ltd. has been protecting homes across the Greater Toronto Area and South-Central Ontario since 1998, offering premium aluminum roofing systems built for urban and suburban lifestyles. From Oakville and Mississauga to Markham and Barrie, our roofs combine elegant design with lifetime performance—resisting corrosion, high winds, and year-round weather extremes. Trusted for quality, durability, and sustainability, Interlock roofs deliver beauty and peace of mind for homeowners seeking a long-term investment.

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