Metal Shingles York, ON Review 🇨🇦 — February 21, 2020 | Interlock®

York, ON

What was involved in this Interlock® Slate roof installation in York, ON?

Interlock installed an Interlock® Slate system in Deep Charcoal on a home in York, ON, completed November 30, 2019. The project covered roughly 21 squares of roofing. Agostino and Louisa B. rated the work 4 out of 5 in an independent survey conducted by GuildQuality on February 21, 2020. Installation Crew scored 5 out of 5, with the homeowner noting: “Just one person.” The installation was carried out by Interlock Roofing. The roof has been in place 6 years and remains under Interlock's lifetime limited warranty.

★★★★☆
Agostino and Louisa B.York, ONReview: February 21, 2020 · Completion: November 30, 2019
AI insights
Cleanliness & Site ManagementWork Quality & CraftsmanshipStaff Professionalism & CourtesyMaterials & Product Quality

Post installation service Disappointed with post installation service.

This review was collected by GuildQuality, an independent third-party customer-satisfaction survey firm, on February 21, 2020. Interlock does not edit responses or choose which are published. View the original survey response.

Detailed Ratings

Sales Punctuality

★★★★★Strongly agree

Sales Knowledge

★★★★★Strongly agree

Employees Professionalism

★★★★☆Agree

Communication

★★★☆☆Neutral

Installation Crew

★★★★★Strongly agree
“Just one person”

Quality Of Materials

★★★★★Strongly agree

Quality Of Workmanship

★★★★☆Agree

Clean & Safe

★★★★★Strongly agree

Professional Completion

★★★☆☆Neutral
“All was good until I developed a minor problem and tried to get it resolved.”

Problem Resolution

★★★☆☆Neutral
“Undecided between 1 and 2. I developed a problem with snow and Ice which I did not have with my previous roof. After contacting Interlock, I felt as though they were Brushing me off and trying to avoid any responsibility for helping to solve the problem. I was able to convince the crew that came out to add more snow guards. Some more snow guards were put on to see if This could resolve the problem. We are hopeful that this solution will work. I felt though that the other solution suggested by Interlock (wire in eavestrough) would be very difficult for me to implement. Told that company doesn’t touch eavestrough and doesn’t know anyone who could do it. I would think it would be a small job to send someone out to do this from Interlock. I was disappointed at how rigid Interlock was in trying to resolve the problem. I had to insist that someone come on site to actually look at the roof and have a discussion about my concern. I would think that a company that has been in business for so long would be more adept in dealing with a customer concern. Perhaps more training of staff on how to deal with customer concerns is warranted.”

Schedule

★★★★☆Agree

Likely To Recommend

★★★★☆Agree

Roof Details

Roof Installation Location: York, ON

Roof Installation Year: 2019

Roof Age: 6 years, 9 months, 9 days

Review Submitted: 0 years, 2 months, 22 days after completion date

Roof System: Interlock® Slate Metal Roofing

Roof Color: Deep Charcoal

Local Interlock Roofing Company Near York

Interlock Metal Roofing (Ontario) Ltd.

Serving homeowners across Kitchener, Guelph, and nearby cities since 1998, Interlock Metal Roofing (Ontario) Ltd. provides durable, low-maintenance aluminum roofing systems that redefine long-term protection. Each roof is built to withstand snow, rain, and high winds—common in Ontario’s heartland—while boosting home energy efficiency and resale value. With factory-trained installers and a lifetime warranty, we’re proud to deliver roofing solutions that combine sustainability, performance, and timeless design.

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