Metal Shingles Gardner, MA Review 🇺🇸 — March 30, 2016 | Interlock®

Gardner, MA

★☆☆☆☆
Heath C. Gardner, MA Review: March 30, 2016 · Completion: February 29, 2016
AI insights
Cleanliness & Site ManagementWork Quality & CraftsmanshipStaff Professionalism & CourtesyMaterials & Product Quality

I feel that I was not valued at all after the contract was signed. I will not recommend your company to anyone since you communication is terrible and the product quality is still unknown. For the amount of money we spent on a roof I expected to be treated a lot better. Extremely disappointing. Communication by everyone Too many bad things made this experience awful. I really don't have much more to say about it. I wish I went in another direction now.

Detailed Ratings

Sales Punctuality

★★★★☆ Agree
“He was punctual for our meetings when he was selling me the roof. He did, however, totally ignore my email when I was looking for help to try and find out when the job may start.”

Sales Knowledge

★★★★☆ Agree
“Dan was very knowledgable about the product.”

Employees Professionalism

★☆☆☆☆ Strongly disagree
“Jennifer and Dina at the office are nice, the crew was nice, Dan the salss guy was nice, but getting information is like pulling teeth. Very slow responding to my needs, but super quick to ask for payment and send surveys.”

Installation Crew

★★★★☆ Agree
“I was happy with the guys. I wish they didn't drive all the way here in a snow storm just to realize they couldn't do anything that day.”

Quality Of Materials

★★★★☆ Agree
“So far so good”

Quality Of Workmanship

★★★★☆ Agree
“I have a few warranty items the need to be addressed. I'm supposed to get a call this week from a tech to get it squared away. Wednesday is now over and no call. I am not holding my breath.”

Clean & Safe

★★★★☆ Agree
“Besides blocking my entire two car garage with all their supplies right before a snow storm everything was good.”

Professional Completion

★★★☆☆ Neutral
“Things look pretty good but we were very upset when the tech came up to my wife at 7am one day asking if we would be home at noon to do a final walk through and pay the invoice. Not good planning and the work wasn't done for a few more days. I don't understand what that was all about.”

Problem Resolution

★★★☆☆ Neutral
“Sales a manager never called back, sales person never replied to my email, office staff had to be prompted twice after my initial email with issues, tech hasn't called this week yet to set up warranty appointment.”

Schedule

★★★☆☆ Neutral
“The answer is yes but there was an obvious mad scramble to deliver materials on the very last day of my "10-14 weeks" from signing the contract. Very last day. Probably only because I made calls prior asking when it was going to start.”

Likely To Recommend

★☆☆☆☆ Strongly disagree
“I feel that I was not valued at all after the contract was signed. I will not recommend your company to anyone since you communication is terrible and the product quality is still unknown. For the amount of money we spent on a roof I expected to be treated a lot better. Extremely disappointing.”

Roof Details

Roof Installation Location: Gardner, MA

Roof Installation Year: 2016

Roof Age: 10 years, 3 months, 16 days

Review Submitted: 0 years, 1 month, 1 day after completion date

Roof System: Interlock® Slate Metal Roofing

Roof Color: Deep Charcoal

Local Interlock Roofing Company Near Gardner

Interlock Metal Roofing (New England) Inc.

Interlock Metal Roofing (New England) Inc. is the official and exclusive installer of the Interlock® Lifetime Roofing System across the Northeast. Headquartered in Walpole, Massachusetts, our team has been trusted by New England homeowners since 1999 to deliver premium, worry-free metal roofs built for coastal salt air, heavy snow loads, ice dams, and rapid freeze-thaw cycles. We specialize in heavy-gauge aluminum (and solid copper) Interlock® roofing profiles that replicate the beauty of Slate, Cedar Shingle, Shake, Mediterranean Tile, and Standing Seam — all engineered to last a lifetime with low maintenance and exceptional energy efficiency. Every system is solar-compatible and backed by a Lifetime Limited Warranty, giving homeowners the last roof they’ll ever need. Serving Massachusetts, Connecticut, New Hampshire, Maine, Rhode Island, and Vermont, Interlock Metal Roofing – New England combines factory-trained installation with decades of local experience to protect and elevate homes throughout the region. Our promise is simple: Never Re-Roof Again.®

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