Metal Shakes Airdrie, AB Review 🇨🇦 — June 11, 2015 | Interlock®

After my last experience with Interlock I would not recommend the company to anyone. See "Additional Comments" This is the second "Interlock Roof" that we have had installed in the last 2 years due to Hail Damage. The first install went extremely well. The two fellows that installed it were professional and courteous. Except for the "construction" noise - which did not seem to be too bad - we didn't even know they were there. We were very happy with the roof.I am very disappointed in the second install. Firstly - we had Siding, Eaves Troughs and Fascia replaced prior to the roof install. We were told by Interlock that this should be done first as it would avoid anyone being on the roof after it was completed. The Eaves Troughs and Fascia were completed two weeks before your crew showed up and it looked perfect. After the roof install the Fascia had been damaged in several places. At all of the peaks it had looked like the fascia had been bent back and then put back in place - it look terrible. The fascia on the garage was all scratched up and the eaves trough on the garage was bent.The crew that came was not professional at all. They had a radio blaring on the roof and then on top of that the guys were yelling and singing at the tops of their voices as well as liberal use of the "F" Word - totally inappropriate for a residential setting. We brought by Father, who lived with me, home from the hospital on Friday, March 27. He was very ill and needed his rest. I asked the guys to turn the radio off and they did - the normal construction noise was not an issue. Over the course of 4 days I had to go out and ask them to turn it off 5 times - not sure what part of "My Father is very ill and needs rest" that they didn't understand. A radio blaring on the roof reverberates through the entire house. I emailed Interlock a letter on April 1, 2015 stating the above. I received a call from Rodney - Installation Manager?? - he should not be allowed to speak to customers. I said I would get a quote to have the Eaves Trough and Fascia replaced which I did. He said they would then reinspect the roof to ensure that none of the tiles were damaged by the Eaves Trough guys. I said I would not be paying until all the work was complete and they had inspected the roof. The work was completed on the Eaves Trough and Fascia on Friday May 15th. Rodney called on the morning of Tuesday May 19th looking for payment and threatening to Lien my Property (Monday was the Holiday) as he said the work had been completed over 30 days - I was not satisfied that the work was complete until all the damage had been repaired and that the roof had been inspected by Interlock - which happened on May 19th - after Rodney's call to me. If Rodney is dealing with Customer Service issues you have a big problem. After seeing the damage that the installation crew did to the Eaves/Fascia and thought that was OK, I have serious doubts about the quality of the work that they did on the roof. I am still picking up bits of metal from my yard. At no point has there been any apology from Interlock for any of this and frankly that would have gone a long way.