Metal Shingles Qualicum Beach, BC Review 🇨🇦 — November 12, 2019 | Interlock®

1. It was an insurance claim and Interlock was the only bidder. 2. Randall came by for an hour before the work was initiated and told us about the product and answered our questions - but he neglected to leave us with any printed materials, and; after the work was completed payment was handled by the insurer and so we have zero paperwork from Interlock. If we had a problem with the product or workmanship we'd have nothing to prove we even did business with Interlock. 3. Your installers seemed to be very diligent people but there was virtually no interaction with them and I suspect this related to a language/culture barrier. We have no problem in dealing with new Canadians, but I suspect that if you had at least one friendly/engaging person to interact with on the jobsite your work satisfaction ratings would improve. Your business is not unique to this phenomenon - there are many well-trained and deeply experienced medical professionals who lack the kind of beside manner that would make them popular with their patients. Charisma helps. 4. There was no commitment to an installation schedule and this caused two problems: a) It fouled up our overall project schedule and create problems with other contractors, and; b) We were forced to forego any plans of getting away in the summer. While it's fair to attribute part of the delays to untimely rains, it was also apparent that Todd takes his family vacation commitments seriously. We don't begrudge anyone a vacation - but your unwillingness to commit to a schedule left us without one. This approach makes it seem like you have a basic disregard for other people and organizations - perhaps the fact that you have no direct competitors on the west coast for this particular product lends itself to this marketing strategy. It's a nice roof.