Metal Shingles Qualicum Beach, BC Review 🇨🇦 — November 12, 2019 | Interlock®

Qualicum Beach, BC

★★☆☆☆
AI insights
Cleanliness & Site ManagementWork Quality & CraftsmanshipStaff Professionalism & CourtesyMaterials & Product Quality

1. It was an insurance claim and Interlock was the only bidder. 2. Randall came by for an hour before the work was initiated and told us about the product and answered our questions - but he neglected to leave us with any printed materials, and; after the work was completed payment was handled by the insurer and so we have zero paperwork from Interlock. If we had a problem with the product or workmanship we'd have nothing to prove we even did business with Interlock. 3. Your installers seemed to be very diligent people but there was virtually no interaction with them and I suspect this related to a language/culture barrier. We have no problem in dealing with new Canadians, but I suspect that if you had at least one friendly/engaging person to interact with on the jobsite your work satisfaction ratings would improve. Your business is not unique to this phenomenon - there are many well-trained and deeply experienced medical professionals who lack the kind of beside manner that would make them popular with their patients. Charisma helps. 4. There was no commitment to an installation schedule and this caused two problems: a) It fouled up our overall project schedule and create problems with other contractors, and; b) We were forced to forego any plans of getting away in the summer. While it's fair to attribute part of the delays to untimely rains, it was also apparent that Todd takes his family vacation commitments seriously. We don't begrudge anyone a vacation - but your unwillingness to commit to a schedule left us without one. This approach makes it seem like you have a basic disregard for other people and organizations - perhaps the fact that you have no direct competitors on the west coast for this particular product lends itself to this marketing strategy. It's a nice roof.

Detailed Ratings

Sales Punctuality

★★★☆☆ Neutral

Sales Knowledge

★★★★☆ Agree

Employees Professionalism

★★★☆☆ Neutral

Communication

★★☆☆☆ Disagree

Installation Crew

★★★★☆ Agree

Quality Of Materials

★★★★☆ Agree

Quality Of Workmanship

★★★★☆ Agree

Clean & Safe

★★★★☆ Agree

Professional Completion

★★★★☆ Agree

Problem Resolution

★★★☆☆ Neutral

Schedule

★☆☆☆☆ Strongly disagree

Likely To Recommend

★★☆☆☆ Disagree

Roof Details

Roof Installation Location: Qualicum Beach, BC

Roof Installation Year: 2019

Roof Age: 6 years, 7 months, 30 days

Review Submitted: 0 years, 0 months, 28 days after completion date

Roof System: Interlock® Slate Metal Roofing

Roof Color: Musket Grey

Local Interlock Roofing Company Near Qualicum Beach

Interlock Metal Roofing (BC) Ltd.

Interlock Metal Roofing (BC) Ltd. has been protecting Metro Vancouver homes since 1983, delivering premium aluminum roofing systems designed for the West Coast’s rainy climate and coastal challenges. From Vancouver to Burnaby, Coquitlam, and Richmond, our roofs are engineered to resist corrosion, moss, and heavy rainfall—while enhancing curb appeal and property value. As a BBB A+ accredited company and one of Canada’s most trusted metal roofing installers, we offer homeowners lifetime protection, energy efficiency, and peace of mind.

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