Metal Shingles Bowmanville, ON Review 🇨🇦 — September 22, 2014 | Interlock®

On July 23 2014 when roof installation was competed we were highly satisfied with both product and service, but had issues with the installation of snow guards (Some were missed in installation and had to be retrofitted. Others were misplaced) . THEN, it all went south. 1 1/2 boxes of left over shingles were removed following completion of the roofing without our permission. These have not been returned nor credited. A serious leak (1 1/2 inches per half hour) occurred twice due to a faulty designed roof vent has left the roof less than pristine following correction (traffic and retrofitted shingles). In the second case, we had to install a tarp at 2:00 in the morning during a thunder storm to prevent further damage, water running across the floor, down registers, and into the basement.THEN, we had to deal with Tony Lupton and his supervisor Martin Piatoca regarding compensation. The leak has been fixed but the interior damage remains unresolved two months later with no resolution in sight.When the leak was reported, Tony allowed us to retain $5000 from our payment to deal with the repairs. Excellent. When we began negotiations surrounding the $5000 for "our dissatisfaction, our past efforts, and inconvenience related to the leaks, the expected efforts and inconvenience to perform ceiling repairs and the cost of the repairs and various aspects of the install." we were presented with invoice ONMS 14 096 that included a typed message - " Warranty will be voided if 3 quotes for damages are not received within 14 days". We did not agree to get 3 quotes without an understanding of the value of our efforts, and we could not meet the timeline. Consequently, we paid the $5000 on Sept 03, 2014 to retain the warranty, and are awaiting its delivery. We do not agree that surplus materials, paid for by us, are the property of Interlock.We do not not agree that we should be expected to provide services on Interlock's behalf for free. We do not agree that improper installation has the same value as proper installation (snow guards and vent).We do not agree with Tony and Martin's approach to compensation negotiations, but the Patty Means' post in Homestars.com combined with our experience, suggests threats to revoke the warranty is a company approved tactic. If so, our paying $5000 to retain the warranty was a bad investment. But hopefully sober minds will see our experience, and the warranty tactic has a much more far reaching and consequently more serious business impact.If you are sincere in your "ongoing efforts to deliver a consistently exceptional customer experience", please review our case and resume negotiations to restore our experience to exceptional - where we once were..

Terry and Bev W.Bowmanville, ON