Metal Shingles Cornwall, ON Review 🇨🇦 — October 14, 2020 | Interlock®

they should have stopped the leak my roof was leaking when i called you, your metal roof look beautiful but my roof still leaks. your staff have now started to break their commitments to get it sorted. below is the email i sent to Derek. and despite visiting to repair twice it still leaks... Sunday August 23rd DerekKing gave us presentation and we agreed to the roof. August 24th withdrawalmade from RBC of $6042.70 CAD as a money order. Derek picked up payment that day and an attempt was made to find someone to measure the two skylights. We were unable to get someone to measure so Derek came to measure on Monday 31st August 2020. Derek took pictures of the both skylights and measured them both and gave a piece of paper with the measurements. That day the measurements were given to Rona and I was advised that the window guy was not in until the next day. Copy of measurements was taken and I was contacted the following day by Kelsey Lemire for confirmation of order. C04 for bathroom (as confirmed in email to Derek King) and M04 for kitchen. On 2 nd September 2020 email confirming skylights have been ordered with Rona, Cornwall sent and the skylights arrived in on 4th and were picked up on 5th September. $1361.65 has been paid out in total for the two skylights with flashing kits Skylights were installed on the 15th of September 2020, roof was completed on the 16th August 2020. Derek King called at 12.03pm September 18th 2020 to see how happy we were and I advised that it is beautiful (which it is). On the evening of the 29th September 2020 we had the first rain since the roof was installed. I noticed that there was a wet bubble on the kitchen ceiling, I took a picture and sent it to Derek King the next morning, along with a picture of the ceiling on Wednesday morning. At 08.25 am September 30th 2020I received a call off Mel Martin informing me that her husband John will be coming over to look at it. John arrived and was shown the kitchen leak and was also informed that there is water coming through the soffit near the front door. John went up onto the roof for approx. 15 min and when he came down he informed me that the skylight did not have seal between the glass and the frame and that he has now filled it. Mel Martin told me if there is any other issues then I should call her directly. Next rain – Saturday October 3rd 2020 we woke up to rain coming through the soffit and called Mel Martin at 8.07am, she didn’t answer so a message was left to inform her that it was leaking. We got no response and on Sunday (4thOctober 2020) evening an email was sent to Derek King informing him that the roof is still leaking and pictures of the roof beams soaking with rain water. Derek responded that he will send a man again and that he would “come by this week”. John came back and was on the roof for hours on Tuesday 6th October. As they were leaving we were told that if there is any issues to call them directly as John would like to see the leak as it rains. More rain came and on October the 7th at 12:11pm I called Mel Martin to inform her that the rain was pouring through the soffit. Mel said she will call me back and 12:17pm that day she called me and said that John will be over on Monday or Tuesday and would I prefer one of those days. I told her either one was fine with me. Monday arrived and nobody came, Tuesday arrived and nobody came. I am sat here with an expensive useless roof that leaks. I have had no contact from Derek King or John. I am not happy with my purchase and would like a full refund. $6,042.70 – Deposit for roof. $1,361.65 – 2 skylights with flashing kits. $18,111.10 – Remaining roof payment. Total spent of this roof = $25,515.45