Metal Shingles Kitchener, ON Review 🇨🇦 — December 4, 2023 | Interlock®

Kitchener, ON

What was involved in this Interlock® Slate roof installation in Kitchener, ON?

Interlock installed an Interlock® Slate system in Black on a home in Kitchener, ON, completed October 19, 2023. The project covered roughly 17 squares of roofing. Felicia Vandeputte and Andrew K. rated the work 4 out of 5 in an independent survey conducted by GuildQuality on December 4, 2023. Sales Knowledge scored 5 out of 5, with the homeowner noting: “Carter knows the products and services well, and spent more time with us than we expected. We really appreciated his attention.” The installation was carried out by Interlock Metal Roofing (Ontario) Ltd.. The roof has been in place 2 years and remains under Interlock's lifetime limited warranty.

★★★★☆
Felicia Vandeputte and Andrew K.Kitchener, ONReview: December 4, 2023 · Completion: October 19, 2023
AI insights
Cleanliness & Site ManagementWork Quality & CraftsmanshipStaff Professionalism & CourtesyMaterials & Product Quality

See the above comments.

This review was collected by GuildQuality, an independent third-party customer-satisfaction survey firm, on December 4, 2023. Interlock does not edit responses or choose which are published. View the original survey response.

Detailed Ratings

Likely To Recommend

★★★★☆Agree

Sales Punctuality

★★★★★Strongly agree

Sales Knowledge

★★★★★Strongly agree
“Carter knows the products and services well, and spent more time with us than we expected. We really appreciated his attention.”

Employees Professionalism

★★★★★Strongly agree

Communication

★★★☆☆Neutral
“Overall, this was OK but there’s room for improvement. Carter indicated that we only needed to communicate with him. However, one of the guys on the installation on the crew told me that I should communicate with him about any thing I need or any problems that need to be resolved. Also, someone from the office called me once or twice about some related matters. So there was a bit of a contradiction there.”

Installation Crew

★★★☆☆Neutral
“Good overall, except for a few snags. We had asked Carter for 10 extra snow guards after we placed our order. He assured us that this would be taken care of, but after the job was completed, I noticed that they were missing from our roof. So I’m not sure if this was due to his error or the crew’s. Although the crew did return pretty promptly to resolve this, we were a bit surprised that they asked us for a ladder upon their arrival. We had to scramble to borrow an appropriate ladder from a neighbour, and this was quite unexpected, and a bit awkward for us. We were able to borrow the ladder, and the crew was able to complete the work, but we were surprised that they did not have the proper equipment with them when they arrived.”

Quality Of Materials

★★★★★Strongly agree
“Our roof looks fantastic and really solid.”

Quality Of Workmanship

★★★★★Strongly agree
“Great job overall.”

Clean & Safe

★★★★★Strongly agree

Professional Completion

★★★★★Strongly agree
“Very happy with the new roof.”

Problem Resolution

★★★☆☆Neutral
“I would have graded this area higher, except for the issues that I mentioned in #6.”

Schedule

★★★★☆Agree

Roof Details

Roof Installation Location: Kitchener, ON

Roof Installation Year: 2023

Roof Age: 2 years, 9 months, 25 days

Review Submitted: 0 years, 1 month, 15 days after completion date

Roof System: Interlock® Slate Metal Roofing

Roof Color: Black

Local Interlock Roofing Company Near Kitchener

Interlock Metal Roofing (Ontario) Ltd.

Serving homeowners across Kitchener, Guelph, and nearby cities since 1998, Interlock Metal Roofing (Ontario) Ltd. provides durable, low-maintenance aluminum roofing systems that redefine long-term protection. Each roof is built to withstand snow, rain, and high winds—common in Ontario’s heartland—while boosting home energy efficiency and resale value. With factory-trained installers and a lifetime warranty, we’re proud to deliver roofing solutions that combine sustainability, performance, and timeless design.

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