Metal Shingles Markham, ON Review

I'm satisfied with the product and the end result looks nice, however, I was expecting a more professional experience from both the installer and the installation management team. The workmanship, from what I can tell is solid, however, I do not wish to be involved in the office politics. At this point, I am unsure if the end result was worth the difficulty and cost, and based on that, do not know that I would recommend without a lot of caveats. I believe that at minimum, a job site visit from the installation manager or the sales representative on the first day of the project could have prevented the ice and water shield issue (see question 10) by going over the contract with the installer to what is required. I feel the installer was not properly informed of what was required. Aside from the obvious ice and water shield issue, we are satisfied with the end result. Having said that, at this price point, I would expect the installation to be run far smoother. I believe there needs to representation from the company periodically at the job site to ensure that everything meets contract obligations and installation standards, and that any internal company issues do not get put back to the client. I think that neighbors need to be respected as much as the client and any interaction should be first dealt with through the client.