THE HOMEOWNER PERSPECTIVE

Metal Shingles Markham, ON Review

Markham, ON

What was involved in this Interlock® Slate roof installation in Markham, ON?

This project used an Interlock® Slate system in Black on a home in Markham, ON, completed October 19, 2023. The project covered roughly 32 squares of roofing. Edward and Christine A. rated the work 5 out of 5 in an independent survey conducted by GuildQuality on December 9, 2023. Likely To Recommend scored 5 out of 5, with the homeowner noting: “Find my Google review and read about it.” The installation was carried out by Interlock Metal Roofing (Ontario) Ltd..

★★★★★

Edward and Christine A.Markham, ONReview: December 9, 2023 · Completion: October 19, 2023

AI insights

Cleanliness & Site ManagementWork Quality & CraftsmanshipStaff Professionalism & CourtesyMaterials & Product Quality

Find my Google review and read about it. Although the project was a success in my opinion, a simple call back or answer to my email, from who I thought was most responsible for installation would have given you a perfect score. There was a breakdown in communication here. Communication workshops for staff to help improve their communication skills may help. Refer to my Google review.

This review was collected by GuildQuality, an independent third-party customer-satisfaction survey firm, on December 9, 2023. View the original survey response.

Detailed Ratings

Likely To Recommend

★★★★★Strongly agree

“Find my Google review and read about it.”

Sales Punctuality

★★★★★Strongly agree

“Yes, Carter Kniffen was punctual and more. Refer to my Google review.”

Sales Knowledge

★★★★★Strongly agree

“Carter Kniffen was very knowledgeable and more. Refer to my Google Review.”

Employees Professionalism

★★☆☆☆Disagree

“When you call the installation manager with questions about the installation you would expect an answer. The only call I recived from Tony L was that materials were being delivered. This makes him an inventory clerk rather than a manager. In my industry, if you have questions about surgery you ask the surgeon, not the anaesthetist that will put you to sleep.”

Communication

★★★★★Strongly agree

“Communication was effective from 99% of the staff I have communicated with. Sales-Carter 100% Installation team-Melissa 100% Billing- Cheri 100% Installation Manager-Tony L 1% -Thanks for letting me know the materials were being delivered.”

Installation Crew

★★★★★Strongly agree

“John and his team were amazing. Refer to my Google review.”

Quality Of Materials

★★★★★Strongly agree

Quality Of Workmanship

★★★★★Strongly agree

“Kudos to John and his team.”

Clean & Safe

★★★★★Strongly agree

“Kudos to John and his team again.”

Professional Completion

★★★★★Strongly agree

“Yes. I am overall satisfied with the result.”

Problem Resolution

★★★★★Strongly agree

“Yes. There were some missing snow guards and the problem was resolved effectively, efficiently, and to my satisfaction. Thank you Carter and John.”

Schedule

★★★★★Strongly agree

“Yes. It was completed earlier than expected. Thank you Tony L. I'll give you credit for that I guess”

Roof Details

Roof Installation Location: Markham, ON

Roof Installation Year: 2023

Roof Age: 2 years, 11 months, 0 days

Review Submitted: 0 years, 1 month, 20 days after completion date

Roof System: Interlock® Slate Metal Roofing

Roof Color: Black

Local Interlock Roofing Company Near Markham

Interlock Metal Roofing (Ontario) Ltd.

2800 Argentia Rd #5, Mississauga, ON L5N 8L2
(416) 620-2174
[email protected]
www.interlockmetalroofing.ca

Serving homeowners across Kitchener, Guelph, and nearby cities since 1998, Interlock Metal Roofing (Ontario) Ltd. provides durable, low-maintenance aluminum roofing systems that redefine long-term protection. Each roof is built to withstand snow, rain, and high winds—common in Ontario’s heartland—while boosting home energy efficiency and resale value. With factory-trained installers and a lifetime warranty, we’re proud to deliver roofing solutions that combine sustainability, performance, and timeless design.

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