Metal Shingles Sunderland, ON Review 🇨🇦 — January 13, 2015 | Interlock®

Sunderland, ON

★☆☆☆☆
Todd and Christine H. Sunderland, ON Review: January 13, 2015 · Completion: December 22, 2014
AI insights
Cleanliness & Site ManagementWork Quality & CraftsmanshipStaff Professionalism & CourtesyMaterials & Product Quality

The job took so long and what I was promised didn't fall through until I had to argue with them. Interlock Roofing could have had the salesman talk to the installation crew prior to stating when the job would be done. The salesman told me one thing and the crew told me another thing that didn't match up. The lack of communication hurt the company.

Detailed Ratings

Sales Punctuality

★★★★☆ Agree

Sales Knowledge

★★★★☆ Agree

Employees Professionalism

★☆☆☆☆ Strongly disagree
“The employees told me the job would be done by the end of October and then I had to wait until December. I wasn't very happy that it took that long. Management was very rude when I talked to them and didn't handle me in the nicest way.”

Communication

★★★☆☆ Neutral
“It took me a while to get things sorted in order to know when the job would be done. People would tell me a couple weeks and then push that back a few weeks. I had to keep following up on my own.”

Installation Crew

★★★★★ Strongly agree
“The first crew was not organized or professional but the second crew was fine. The second crew only came out after I complained about the first. Only one person came out the first time and got minimal work done in the time they were here. I would rate the first crew a 0 but the second crew a 4.”

Quality Of Materials

★★★★★ Strongly agree

Quality Of Workmanship

★★★☆☆ Neutral
“I was paying over $30,000 for a roof and the roof on the garage doesn't sit right. The installer said it had to do with how the garage was constructed. When the salesman put in our quote he said it would be done to our satisfaction. He said they would replace anything if it needed to be but they never said anything to me. The roof still doesn't sit right.”

Clean & Safe

★★★☆☆ Neutral
“We had to go out and clean the site since they did the job in the snow and bad weather. We found a lot of nails and we have dogs.”

Professional Completion

★★★☆☆ Neutral
“The job took a long time. Once they sent out the five man crew I was happy, but it took way too long to get to that point.”

Problem Resolution

★★☆☆☆ Disagree
“I am still waiting to hear back about one issue.”

Schedule

★☆☆☆☆ Strongly disagree
“They told me the job would initially be done in October. I had to get them to reduce the price and put pressure on them to get it done before Christmas. They got it done once I put pressure on them but it will still a lot of stress and talking on my part.”

Likely To Recommend

★☆☆☆☆ Strongly disagree
“The job took so long and what I was promised didn't fall through until I had to argue with them.”

Roof Details

Roof Installation Location: Sunderland, ON

Roof Installation Year: 2014

Roof Age: 11 years, 5 months, 23 days

Review Submitted: 0 years, 0 months, 22 days after completion date

Roof System: Interlock® Slate Metal Roofing

Roof Color: Charcoal Grey

Local Interlock Roofing Company Near Sunderland

Interlock Metal Roofing (Ontario) Ltd.

Interlock Metal Roofing (Ontario) Ltd. has been protecting homes across the Greater Toronto Area and South-Central Ontario since 1998, offering premium aluminum roofing systems built for urban and suburban lifestyles. From Oakville and Mississauga to Markham and Barrie, our roofs combine elegant design with lifetime performance—resisting corrosion, high winds, and year-round weather extremes. Trusted for quality, durability, and sustainability, Interlock roofs deliver beauty and peace of mind for homeowners seeking a long-term investment.

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