Metal Shingles Toronto, ON Review 🇨🇦 — June 24, 2018 | Interlock®

Toronto, ON

★★★★★
Thomas T. and Caitlin B. Toronto, ON Review: June 24, 2018 · Completion: May 22, 2018
AI insights
Cleanliness & Site ManagementWork Quality & CraftsmanshipStaff Professionalism & CourtesyMaterials & Product Quality

~getting the facts correct about the City grant program~communicating clearly and effectively

Detailed Ratings

Sales Punctuality

★★★★★ Strongly agree

Sales Knowledge

★★★★☆ Agree
“I was advised that Interlock roofing qualifies for the City of Toronto's 'cool roof' grant. I applied, and it did not. This had been a factor in purchasing the roof, so it was a financial disappointment and an annoyance that we were given wrong information.”

Employees Professionalism

★★★★☆ Agree

Communication

★★★☆☆ Neutral
“~My phone messages were not always returned~I had to phone to initiate and schedule an installation after signing the contract~they did not get back to me about my 'cool roof' inquiry as they said they would and I called back for follow up ~Also, I got a phone call that delivery and installation would be commencing in half an hour, several days ahead of schedule. A bit more notice would have been helpful. ~I called the main line on Friday evening and left a message with the answering service. That call was never returned. I'm not sure of the point of having an after hours answering service if messages aren't going to followed through on.”

Installation Crew

★★★★★ Strongly agree
“Sam was organised, pleasant, and hard working”

Quality Of Materials

★★★★★ Strongly agree

Quality Of Workmanship

★★★★★ Strongly agree
“We have had no issues thus far, and hope this continues!”

Clean & Safe

★★★★★ Strongly agree
“They cleaned up at the end of each day.”

Professional Completion

★★★★★ Strongly agree
“There was some confusion about the number of vent to be installed, but I spoke with head office and that cleared it up. The work was done over the course of four days, which was longer than I was expecting for the size of our roof, but we are very happy with the appearance and function of the roof at this point.”

Problem Resolution

★★★★☆ Agree
“Better communication, as mentioned earlier, would improve my satisfaction.”

Schedule

★★★☆☆ Neutral
“They showed up to install the roof with a half an hour's notice, then worked from Friday to Tuesday (except Saturday) of the long May weekend, when we had been told that the job would take perhaps a day and a half or two days.”

Likely To Recommend

★★★★★ Strongly agree

Roof Details

Roof Installation Location: Toronto, ON

Roof Installation Year: 2018

Roof Age: 8 years, 0 months, 26 days

Review Submitted: 0 years, 1 month, 2 days after completion date

Roof System: Interlock® Slate Metal Roofing

Roof Color: Black

Local Interlock Roofing Company Near Toronto

Interlock Metal Roofing (Ontario) Ltd.

Interlock Metal Roofing (Ontario) Ltd. has been protecting homes across the Greater Toronto Area and South-Central Ontario since 1998, offering premium aluminum roofing systems built for urban and suburban lifestyles. From Oakville and Mississauga to Markham and Barrie, our roofs combine elegant design with lifetime performance—resisting corrosion, high winds, and year-round weather extremes. Trusted for quality, durability, and sustainability, Interlock roofs deliver beauty and peace of mind for homeowners seeking a long-term investment.

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