Metal Shingles Guelph, ON Review 🇨🇦 — June 15, 2017 | Interlock®

Guelph, ON

★☆☆☆☆
Vitaliy and Svetlana F. Guelph, ON Review: June 15, 2017 · Completion: June 7, 2017
AI insights
Cleanliness & Site ManagementWork Quality & CraftsmanshipStaff Professionalism & CourtesyMaterials & Product Quality

At this point, most likely not. With the price paid, the expectations were slightly higher to what was received as the result. 1. Advise up front that the gutters may require extra work to prevent the damage from snow or take care of that as part of the project. 2. Advise to cover the outside furniture, remove the cars from the driveway, and keep the windows closed when the sawing work was performed. Perhaps, the company can review the situation and assess the unexpected costs occurred from the ways the project was organized and executed, and compensate us for these. That would significantly improve the image of the Interlock Roofing in our eyes. In return, we would be happy to promote the work and the product among our friends and family. Best regards, Vitaliy & Svetlana Fursov416-937-5567

Detailed Ratings

Sales Punctuality

★★★★★ Strongly agree

Sales Knowledge

★★★☆☆ Neutral
“As first, the salesman sounded like knowledgeable and helpful. However, what he has promised didn't happen. John promised that all the elements of the roof, including ventilation caps, are made by the company from the same material, and will match the material of the roof. It happened to be that all the vent caps are of a black color, and some are not even aluminum, but plastic. Also, the salesman didn't pay attention or maybe didn't know that the gutter system required additional fortification to prevent it from damaging from the snow. As the installer explained later, based on the angle of the roof, the snow will be going down, and will quickly fill up the gutter, guaranteed damaging it at the first significant snow fall. We ended up installing the improvements which we didn't plan for originally, spending over $1200 on materials and labor. When the salesman explained the process, he mentioned that after the installation the roof will be professionally inspected for quality of the installation. We trust the installer did a great job, however, the promised inspection never happened.”

Employees Professionalism

★★★★★ Strongly agree
“Tamas, the installer, did a great job. He obviously knows his trade.”

Communication

★★★★★ Strongly agree

Installation Crew

★★★★★ Strongly agree

Quality Of Materials

★★★☆☆ Neutral
“The salesman promised that all the elements of the roof, including ventilation caps, are made by the company from the same material, and will match the material of the roof. It happened to be that all the vent caps are of a black color, and some are not even aluminum but plastic.”

Quality Of Workmanship

★★★★★ Strongly agree
“The installer, Tamas, did a great job with the materials he was provided.”

Clean & Safe

★★★☆☆ Neutral
“Overall - yes. However, when the installer was cutting the edge of the roof with the electric saw, we were not advised about the amount of dust that will be produced. We kept the windows opened at all times, the house was covered with a sick layer of a saw dust. We needed to clean the house several times to remove that dust. Cars which we parked in front of the house, as well as the backyard was also covered in dust. We needed to do additional car washes. Unfortunately, the backyard furniture and the hot tub cover were damaged from the amount of dust. We may require to replace the chairs and the hot tub cover. The cost is approximately $600 for the cover and $200 for the chairs.”

Professional Completion

★★★☆☆ Neutral
“The project was completed mostly in a professional manner. Some, perhaps minor, glitches, made the overall cost of the project unexpectedly higher. I am unhappy with the listed above problems.”

Problem Resolution

★☆☆☆☆ Strongly disagree
“The salesman visited to pickup the check. I explained the problems, and requested to amend the total price. However, I received the answer that he was not allowed to change anything on the contract. I paid full amount. However, the problems were not yet resolved.”

Schedule

★★★★★ Strongly agree

Likely To Recommend

★☆☆☆☆ Strongly disagree
“At this point, most likely not. With the price paid, the expectations were slightly higher to what was received as the result.”

Roof Details

Roof Installation Location: Guelph, ON

Roof Installation Year: 2017

Roof Age: 9 years, 0 months, 7 days

Review Submitted: 0 years, 0 months, 8 days after completion date

Roof System: Interlock® Slate Metal Roofing

Roof Color: Tile Red

Local Interlock Roofing Company Near Guelph

Interlock Metal Roofing (Ontario) Ltd.

Interlock Metal Roofing (Ontario) Ltd. has been protecting homes across the Greater Toronto Area and South-Central Ontario since 1998, offering premium aluminum roofing systems built for urban and suburban lifestyles. From Oakville and Mississauga to Markham and Barrie, our roofs combine elegant design with lifetime performance—resisting corrosion, high winds, and year-round weather extremes. Trusted for quality, durability, and sustainability, Interlock roofs deliver beauty and peace of mind for homeowners seeking a long-term investment.

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