Metal Shingles Kitchener, ON Review 🇨🇦 — September 25, 2021 | Interlock®

I talked with several roofing companies and this is the only one that proposed to install it correctly. Others wanted to leave the old shingles on, and use wood strapping that would rot. Overall, there were too many problems with this installation and too much hassle in getting it resolved to recommend this company. At the end of the installation, I was pressured to sign a Customer Completion Certificate immediately. It was a Sunday evening. I had just finished dinner and I needed to walk the dog. I hadn't even seen the completed roof but I was supposed to immediately sign a form saying I had received all of the materials and services, all debris was removed and was completely satisfied with the product and workmanship. When I asked to review the roof and area with the installer, he complained that he had already put away his ladder and I SHOULD HAVE TOLD HIM I wanted to see it before he put away his ladder. The installer should review the installation with the customer to show that the roof was correctly installed, there are the right number of snow guards, the area is clean, etc. I wanted to go on the roof to review to check the skylight installation, the general installation, and the eaves. This could be done with a good set of pictures instead of going on the roof. I shouldn't be made to feel like verifying the installation is a big hassle or pressured to sign a form immediately without being able to review the install. The debris should have been cleaned better. I found several large pieces of aluminum, and a lot of other debris. There was debris in the eaves that probably would have plugged the downspouts. This recently happened at my rental property and caused water damage in the basement. I had to argue with the installer that the eaves should be cleaned. He said they were already dirty and he doesn't do that. I was most concerned about metal that would plug downspouts but Maurice kept arguing about how much gravel was already there. I paid for the installation after the installer grudgingly reviewed the install with me minus the legal 10% holdback that is law in Ontario. I should not be hassled (by Maurice) for following the legal payment for construction services in Ontario. I shouldn't have to argue with the installer or be told that they are coming back immediately for the rest of the money. I had issues that were not resolved but the installer made it very clear he was upset that I put "NO" on the completion certificate for question 2 and 4. This interaction really bothered me. Again, I shouldn't have to argue to have my questions answered or issues heard. Maurice should have listened to my concerns. He did that very poorly. Mostly, he just seemed to tell me I was wrong and didn't want to understand what my complaints were. Quite often, he was talking about something different than what my actual complaint was. The workmanship of the skylight installation was poor. The dimensions of deck box was incorrect and were out by 5/8" in one place, and the skylight was installed crooked. I can understand that a wood cut could be out by 1/16" and maybe 1/8", but not 5/8". There are many angled screws poking into the living area inside that look like they are supposed to be attaching the deck box to the roof, but attach to nothing. I am not even sure if the deck box is secured to the roof.