Metal Shingles Toronto, ON Review 🇨🇦 — September 15, 2022 | Interlock®

Toronto, ON

★☆☆☆☆
Sharlene M. and Tim F.Toronto, ONReview: September 15, 2022 · Completion: September 6, 2022
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Cleanliness & Site ManagementWork Quality & CraftsmanshipStaff Professionalism & CourtesyMaterials & Product Quality

There was very bad communication. Interlock Roofing installed a lovely roof though. Interlock Roofing can improve their communication. They should have called me with the start date of the project, when there was a problem during the project, to follow up with me about progress, and returned my phone calls prior to and during the project. There should be someone in charge that is going to communicate with the client and advocate for the homeowner.

Detailed Ratings

Likely To Recommend

★☆☆☆☆Strongly disagree
“There was very bad communication. Interlock Roofing installed a lovely roof though.”

Sales Punctuality

★★★★☆Agree

Sales Knowledge

★★★★★Strongly agree
“Brandon knew his stuff and was knowledgeable.”

Employees Professionalism

★★☆☆☆Disagree
“They did not come early in the morning; they did not communicate when they were coming back. They were courteous when pushed and left a huge mess.”

Communication

★☆☆☆☆Strongly disagree
“I had to call them when they were going to start the roof. I had not heard from them for over 3 months. Once I called, they came within a few days. The contractors did not tell us when they were coming the next day, nor did they say when they were leaving. There was a lot of miscommunication.”

Installation Crew

★☆☆☆☆Strongly disagree
“They had to keep leaving for supplies every day.”

Quality Of Materials

★★★★☆Agree
“The products that were used to fix the holes in the ceiling were not quality, and the workmanship was not quality either. It took days to fix the holes in the ceiling.”

Quality Of Workmanship

★★★☆☆Neutral
“The roof is lovely. The ceiling holes' workmanship was not quality.”

Clean & Safe

★☆☆☆☆Strongly disagree
“We are still picking up roofing materials and nails.”

Professional Completion

★★☆☆☆Disagree
“I am happy with the look of the roof. I don't feel that the crew was very professional.”

Problem Resolution

★☆☆☆☆Strongly disagree
“It took so long to fix the issues, and then once fixed, they looked terrible and unprofessional.”

Schedule

★☆☆☆☆Strongly disagree
“I was not given a schedule, and it took longer than expected. There was deception by the crew chief that I was spoken to over the weekend. I had to call them at the end of August, and it seemed like they had forgotten about the project.”

Roof Details

Roof Installation Location: Toronto, ON

Roof Installation Year: 2022

Roof Age: 3 years, 10 months, 21 days

Review Submitted: 0 years, 0 months, 9 days after completion date

Roof System: Interlock® Slate Metal Roofing

Roof Color: Black

Local Interlock Roofing Company Near Toronto

Interlock Metal Roofing (Ontario) Ltd.

Interlock Metal Roofing (Ontario) Ltd. has been protecting homes across the Greater Toronto Area and South-Central Ontario since 1998, offering premium aluminum roofing systems built for urban and suburban lifestyles. From Oakville and Mississauga to Markham and Barrie, our roofs combine elegant design with lifetime performance—resisting corrosion, high winds, and year-round weather extremes. Trusted for quality, durability, and sustainability, Interlock roofs deliver beauty and peace of mind for homeowners seeking a long-term investment.

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