Metal Shingles Winchester, ON Review 🇨🇦 — August 17, 2022 | Interlock®

Initially the review would have had 5 stars. As things progressed, it went downhill. The main/senior contractor was berating the junior contractor so badly that I had to intervene and have the senior contractor calm down and stop being like that and coach him how to deal with juniors.. The junior guy was crying and had to comfort him and motivate him to get back on the roof. The Sales man was good at first, but when the installation was done, they expected a cheque for almost 30K when I had said I wanted it financed. I don't know how this was miscommunicated; however, the sale man was hard set telling me I was writing him a cheque instead of financing this 32K deal but had no problem taking the deposit of 8K. Back and forth between him and I via text turned into blows of intelligence, and I was furious. So overall, not the happiest experience beginning to end. Stop with the contractor attitude where the customer is wrong and "we did nothing wrong". Don't tell the customer he is wrong, try to resolve the situation. Don't make fights with customers and then say I'm not talking to you anymore. Employees from whatever front need to be respected. The disrespect that I had to intervene between the two installers was uncalled for. Senior employees are there to train, not treat new staff like dirt.