Metal Roofing in Charles, Rhode Island — Lifetime Interlock® Aluminum Shingles Installed Locally

Check back with me in about 3 months if you have not heard back from me

Alex N. Providence, RI

Thanks for showing us the product

Alexander G. Providence, RI

Larry was knowledgeable and courteous. We will get a new roof with interlock once this one wears out.

Barbara R. Providence, RI

First of all. On the day of delivery" 8/15/2015, "I called Jeniffer and she told me the delivery truck was on its way. There was no previous notice of delivery. What if I was not home? Or had something to do of importance. This was not considered. Second of all Michael B. spent to much time in my garage inspecting. My brush to my heavy vacuum, went missing. I noticed it immediately after he left. As far as your workers, some smoke to much and where not efficient enough and worked very slow. They took more breaks than work. No one spoke English except one person who was suppose to be in charge. And while the stripping was being done the leader kept leaving and left for hours and the workers were not prepared properly. After two days of stripping my plants where not protected as promised. I yelled at one worker for carelessness. Every morning I was promised they would start work at 7am. They never ever showed up until 11:30am everyday after; except the last day which was day 5. And instead of 7am as promised it was 7:45am. They milked my whole weekend. They started on a Thursday and ended after noon" on Monday. I never got the paperwork for the dumpster which had no permit to be on the street. It would never had fit in my driveway. Michael B. knew this. This is why they chose to work on the weekend so they would not have to pay for the dumpster permit. I had to go and by traffic cone and caution tap to mark off the dumpster and protect my property from traffic. Also the objects used to brake up snow fall were promised on both sides of the main roof. However when the leader came to me and said they where not ordered he only had enough for one side of the house. And that the material that was ordered and not used or not here", would be deducted from the original price. When the material was delivered it was placed inside my garage I did not get a manifest of what was actually purchased. My gutter hangers were re bought because of the mis-care of dismantling and new hooks had to be purchased. They were just snapped off. That did not please me. I did feed them the last day of work to show my kindness. However part of my gardening tools went missing. The clean up looked ok, but after a day of getting my house back I did a clear inspection and found cigarette butts all over the place and nails. They should have been vacuumed up. This was a ruff 5days for such a small project. There promptness to time and duty showed no respect to me as the owner of said property. There was very little communication because it did not make sense to talk to the workers because no one spoke English. What a nightmare. By day 4 I wanted them gone. But I could not interact because my roof's would not have gotten done or finished. One noticeable thing was when they called and said there tire's had gotten slashed and they would be late. On that same day after the repair, the leader went out to Home Depot, 3 miles away and he got another flat and came back after 6pm. Leaving inexperienced workers just standing around smoking cigarettes, lying down on the roof waiting. My neighbors came over to my home and even called me on the phone wondering why or what was wrong. This was not a good day. This set me a day back. I was not happy. No communication and not happy. What a lazy crew. After they left I sent jeniffer a good report and photo's. When I went to get my gardening tool" and found it was missing, all gloves came off and the real truth came out which is now. I was willing to forget and forgive. But sense you asked for this survey, you are getting the truth and "I WILL STAND BY THIS STATEMENT". LIKE OR NOT. And after I sent Jeniffer that invoice for the items purchased by fax (508-660-6918) and phone call 508-660-6665; all I get is CANADA answering service. And no email from [email protected]. I have left messages with InterLock Inc. for Jeniffer with no response. I get very angry when I get no response from a company that I am spending thousands of US Dollars with and they just fall off the grid", because the billing and workers are not connected. It feels almost like a scam. There are still missing pieces to my gutter hangups. All of the hangups were present when they started but not when they finished. And the snow breakup material for the "Main Roof" are only on one side. Yet I paid for all the materials for the whole completion and got only half. I know I signed off on this project. However you have material at my cost that does not belong to you and no material list of deduction paid for and "not received. I trusted you. And you are asking me for a referral? I don't think so. It's only been 8 days since you left. And it took me eight days to do my final inspection of the truth. I left them on there own to lockup after cleaning up. I had to leave on a important matter. It has not rained yet, so I do not know if there will be any leaks. Its a shame when you have only "one person with total experience and the rest have to wait to be told what to do. That's why it took five days to complete the roof's work. What a shame. And what a nightmare for the owner'; "me. I ate the steak. So I have to pay for it. HOWEVER, I WILL NOT REFER ANYONE TO DINE OR EAT AT YOUR TABLE. The garage and home looks good. We'll just wait for the weather to see how well your material and work hold.If there is a problem", YOU WILL BE CALLED. And if there is no proper response, you will get a call for my State Of Rhode Island Governor's Office to your State Governor's Office and State Legislators and State Representatives as non- cooperative, out of state out of country business.

Alston S. Providence, RI

Nazar came to look at the concerns I had about my roof. He listened thoughtfully, evaluated the issues explained everything and promptly restored the ridge to my liking. He is the ‘master’ of these roofs!

Paula C. North Providence, RI

Sales approach was aimed at convincing the wife

Alex and er H. North Providence, RI

None that I can think of. I'm so excited to see how the new roof handles heavy snow and storms. So far the skies haven't given me the chance, but I'm looking forward to a Big Storm for the first time in years.

Marc D. Pawtucket, RI

I did not appreciate the salesman being condescending to the Asphalt Roofing Trade.

Jason and Christina C. Pawtucket, RI

We just had the completion of our new roof. We are happy at how professional the job looks, and how the Interlock material gives the house a different look. It's a very good looking rich roof, we love the way the aluminum pieces interlock each other and make the house look so different than the other roofs. Many of the neighbors have stopped to look at the roof all are impressed how good and nice it looks. The workers were professional, hard workers and fast, and they cleaned up every night. We are very happy and pleased with the decision we made. Finally we do not have to worry about the roof any more.