Metal Roofing in South Bay, Washington — Lifetime Interlock® Aluminum Shingles Installed Locally

They did a very good job! They did a good job. We have had a wind storm and rain, and no leaks.

Robert and Cibeles S.Lacey, WA

There could be improvement regarding communication of what days they were working and what days they weren't. I wish I had gotten the roof years ago. It wasn't as a good a fit on our old house. We knew we wanted to do this house and we finally got the money together to do it. We are so glad we did.

Ross and Patricia P.Lacey, WA

Interlok Reps came across as high-pressured and as if trying to 'pull fast ones', like:----Demanding all homeowners be present for sales pitch, though I assured him we'd already been shown the product, only needed estimate and verification of materials; then if it looked feasible, then paperwork. ----Entire sales pitch felt high-pressured. ----We clearly and repeatedly stated, Interlok was far beyond our means to afford or finance, after they'd quoted prices, yet Reps continued to high-pressure and jig-figures by small amounts. ----Rep pulled out contract papers, despite being told we can't afford this; papers looked as if we needed a legal team to read and edit them, to have ANY hope of legal protections.Reps said a few things which conflicted with other statements in their pitch, as well as some bordering on sounding like scamming, like: ==="Standing seam roofing has fasteners that show"; Despite indicating our better-than-average knowledge of roofing and building, Reps emphatically tried to convince us of other metal roofing's inferiority by mis-stating facts, then changing subject. ==="Must include permit cost"; Our County does NOT require permit to replace roofing unless framing/structure needs fixed--ours does not: the roof deck is NOT considered structure for purposes of re-roofing. ==="We can roof-over the existing 2 layers of shingles to save you a big chunk off the price" ;But this was still more than double the cost of standing-seam; and, CODE:requires "must remove all old roofing if there is more than one layer of old roofing"...He knew this Code requirement to start with, stating it clearly at the beginning, then tried to buffalo us that we could get away without removing old roofing, after it was made clear to him YET AGAIN, that cost was crucial, and that we could NOT afford this: Conclusions: 1. He intended to bait-and-switch, and/or do an illegal job. 2. If he so easily used these tactics, what else was lied about or misled about?Cost, function and honesty trump Cosmetics. Notes re: realty/housing industries in general:The Interlok Reps came on the heals of our being sold a money-pit. We'd already gone deep into debt to repair/replace basic infrastructure which should have been done before being put on the market. Realtors and affiliated industries extensively use deceptive descriptives and practices to artificially pump prices, all over three counties we looked in; this was the best one we could find, and it was misrepresented and over-priced. The cunning, clever ways the various industries work together regarding real estate, allows each separate industry to appear mostly guiltless. "House flippers" routinely cover up infrastructure issues with cosmetics, and make more mistakes of their own which also need fixed. "Instant equity" appears to be a housing industry Secret Code for: "this is how much we KNOW it will take to fix things we're not telling buyers about, which can't be seen by inspectors buyers pay for, or items which are marginal or fall through Code cracks". Honesty, accountability and responsibility take a back-seat to getting fast money, at most levels, at least to some degrees. Better changes need made, but in today's sick business climate, that's not likely to happen fast enough to prevent more new homeowners losing their homes related to these issues. Too many industries, in every sector, have predatory and/or destructive practices which they continue to rationalize and excuse, to maintain business-as-usual. We'd also already been blitzed with questionable to shady contractors prior to Interlok Reps arrival, therefore sensitized to any hints of questionable business practices. More varieties of contractors and businesses have been knocking on our door and spamming our mail since then.

CONNIE and RICHARD H.Lacey, WA

Factory to installers communication, shipping, and their materials breakdown was the only problem we really had. The roof was pretty much wide open for about two weeks exposed to the elements. Loan company used, a pain to work with

Chris and Savannah S.Lacey, WA

The Interlock associate Ivan,came did an awesome service in correcting the part needed to be corrected, he left us with instructions of what we needed to check and to get in touch with, if needed 😀 Ms. May the associate answering the phone was helpful for us to get prompt service. They are dependable. We received roof service.

Martha C.Olympia, WA

Dear Interlock Roofing, Thank you for coming by and installing a new roof on our house. After we first talked at the Tacoma Home Show in January, both Paul and Ross were fantastic in walking us through the process and explaining the roofing system when we met in February. They answered all our questions, and we were eager to get started. Patrick and Drew took the lead with the installation planning and paperwork, and once the materials were ready in May, Patrick dropped them off at our house. The three-man crew installed everything in three days and ensured any installation questions were answered and done properly. In the end, we love the look and expected longevity of our new roof.

By far the best purchase we’ve made for our home. Patrick and Greg were amazing! Installation was quick and there wasn’t any mess left behind. If you have ever thought about getting a metal roof Interlock Roofing is hands down the best!

The cost of the roofing was too high. It looks very nice and glad I had it installed. I have one leak, but I haven't called them about it yet.

Stacy S.Olympia, WA

The sale experience was good, but the rest was far below expectations, especially for the price paid. We did not buy Interlock just for an attractive roof, we bought it because they are supposed to be experts, have a high level of customer services, and we thought would do things right without headaches. This is far from the case. Hire an company who's actual employees and managers will be on site, not Interlock. Turns out we were actually blindly hiring a crew, who sub-contracts for Interlock, and has a questionable level of experience. Interlock doesn't even show up at your job site at any time during the job, even if you have problems and repeatedly ask them to. Once they have your money at the end of the job, they don't care if you still have issues or even bother to respond to you when you have additional issue. They need an interlock staff member who is an installation expert to be on the job site ideally for the whole job, but at the least, at the start at the middle and at the end who can insure everything is done to high standards and that all of the customers issues are addressed promptly. Paying by the job is also super problematic, this only encourages the crews to work as fast as they possibly can, covering up or ignoring things that might take a bit longer. They have no incentive to fix or give the customer time to fix an issue. The one installation manager you have for a huge region is not even close to adequate, it's no surprise he could not give us an adequate level of communication or attention. Disappointing.

Joshua and Amy S.Olympia, WA

Their workers are very good and very capable. Fewer supply problems. Joe, the scheduler. He does an exceptional job keeping his customers happy and meeting schedules considering supply and covid issues. Always nice and courteous.

Barton and Jacqualyne G.Olympia, WA

They fell short with the roofing underlayment material. The type of boards they actually used. Maybe since they used one over another, they probably need to be more clear and advise the customer who chooses. It is something we noticed. Contact from the company for rescheduling could've been better. I understand delays are unforeseen, but keeping better communication with consumers so they aren't taking time off and then finding it wasn't necessary to do so due to a delay. They were quick to request a referral, which I gave them a good one online, but they were slow when it came time to take care of the damage done. They probably should've waited to ask for the referral until after they had repaired the damage. Now, we feel hurried for a great referral, but they are taking their time to come back for the damage. I look forward to recommending them. This project was referred to us by friends in the midwest. I hope the company follows through on the $500 referral.

Jerry and Lisa B.Olympia, WA