Metal Shingles Bonnyville, AB Review 🇨🇦 — January 10, 2018 | Interlock®

Bonnyville, AB

★★☆☆☆
AI insights
Cleanliness & Site ManagementWork Quality & CraftsmanshipStaff Professionalism & CourtesyMaterials & Product Quality

I'm really concerned that this will happen to other people. THere is no recourse. We had to wait until the second week in November. We signed our contract with them in April. It pushed back the development of the build. Their communication skills need to improve. They don't need to mislead us into thinking something would happen when it wouldn't. You can't plan a project and build a house and not have the roof done. They can't continue with the rest of the build till the roof is in place. Now we are in January and we are still struggling to play catch up because we got so far behind. It was very difficult to get ahold of anyone at the head office. You can't get through to them on their website. The only time I was able to get through to someone was when I pretended to be someone looking for information. We actually had a girl call us back. I told her I already had a contract in place and no one would answer my calls. She told me she would do this and that. Well, it didn't happen. We had no recourse. We couldn't get out of our contract. It is a lot of money to put into a house these days. They are hurting themselves by not giving good service.

Detailed Ratings

Sales Punctuality

★★★★★ Strongly agree

Sales Knowledge

★★★★★ Strongly agree

Employees Professionalism

★★☆☆☆ Disagree
“They misled us in delivery date and getting the roof done. They misled us about calling us back. They said one thing and then nothing would happen.”

Communication

★★☆☆☆ Disagree
“Their communication was very good.”

Installation Crew

★★★★★ Strongly agree

Quality Of Materials

★★★★ Agree

Quality Of Workmanship

★★★★ Agree

Clean & Safe

★★★★★ Strongly agree

Professional Completion

★★★★ Agree

Problem Resolution

★★☆☆☆ Disagree
“We are very disappointed. We were told one thing and it didn't happen. I had to call back several times. When we called back, we were given to a recording. They didn't call us back. They misled us about when things would be done. We were told we would be taken care of and that something would be done. That led us to believe we would be given a discount since we waited so long for it to be done. Nothing was done. We paid the bill because we are good people. We have other properties. We are glad we didn't sign a contract with them to get those done. We just have no trust in them. What they say and what they do are two different things.”

Schedule

★★☆☆☆ Disagree
“They were totally off with the schedule.”

Likely To Recommend

★★☆☆☆ Disagree
“I'm really concerned that this will happen to other people. THere is no recourse. We had to wait until the second week in November. We signed our contract with them in April. It pushed back the development of the build.”

Roof Details

Roof Installation Location: Bonnyville, AB

Roof Installation Year: 2017

Roof Age: 8 years, 6 months, 30 days

Review Submitted: 0 years, 1 month, 23 days after completion date

Roof System: Interlock® Slate Metal Roofing

Roof Color: Deep Charcoal

Local Interlock Roofing Company Near Bonnyville

Interlock Metal Roofing (Alberta) Ltd.

Interlock Metal Roofing (Alberta) Ltd. has proudly served homeowners across Southern Alberta since 1999, providing durable and energy-efficient aluminum roofing systems designed for the Prairies’ wide range of weather conditions. From Red Deer to Calgary, Lethbridge, and Medicine Hat, our roofs are engineered to withstand hail, wind, and snow—while enhancing the look and long-term value of your home. As part of one of Canada’s leading metal roofing installers, we’re committed to sustainable craftsmanship, professional installation, and a lifetime of protection backed by an industry-leading warranty.

Explore Interlock® in Alberta

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