Metal Roofing in Newton Lower Falls, Massachusetts — Lifetime Interlock® Aluminum Shingles Installed Locally

We recently had a metal shingle roof installed by Interlock Roofing from Waltham, MA. The company coordinated the delivery of materials and dumpster pick-up. The work crew treated our home and belongings with consideration and respect. I happened to come home while one gentleman cleared the furniture and plants (there were many) from the deck. He moved our tomato plants one at a time as though they were very valuable to him. They worked very hard at our home for four days, two of which were twelve-hour days for them. This was the direct result of the work ethic of Baha, the crew chief. He was fabulous. They worked Saturday and Sunday, which happened to be Father’s Day, in the rain to finish our roof in the time frame they initially told us. He checked in with us frequently for feedback, and we developed quite a rapport. He is a master craftsman. There is no other way to describe the quality of his work. He was concerned that every shingle is the best. He hand-shaped many of them, and it shows. He improved the original plan for the placement of snow guards. The roof is extremely well done, and we are proud of it and the people who did it. We expected our yard to be a mess when the roof was finished. There was no mess. None of our perennials were damaged, and we have several next to the house. One man used a magnet to pick up the nails on the ground from removing the old roof. Baha even had one of his men push the materials in the dumpster down so that it would look as nice as possible for the twelve hours it sat full in our yard.

Based on my original review below, Interlock reached out and was explicit about wanting to know what needed to be done to receive a better review. My experience with Interlock since that point has been excellent. First, the customer service person (Jen) became very responsive. The technician (who I had positive things to say about below) continued to be knowledgeable and focused on doing the job right. The technician applied new caulking around the chimney, alerted me to issues with the chimney cap (not in scope), and completely re-installed the flashing where our original house meets a lower roof (what was the issue resulting in significant exterior, structural wall damage). The technician explained that installation methods for the Interlock product have changed over the years and what was installed originally is no longer the way flashing is installed today. This latest set of interactions with Interlock gives me greater confidence that we would continue to use Interlock for any additions to the house needing roofing (e.g., a portico over the front door, an addition over the garage). If their current technician in the Boston area is an indication of current install quality, then you will have no issues or complaints about the product. I just feel badly for all the folks with older Interlock roofs, like me, where installation methods were unacceptable. Original Review: We bought a house with an Interlock roof. I really want to like Interlock. It seems like a nice product. Unfortunately, the roof installation cut proverbial corners and getting service for the roof has been extremely difficult. For the sake of giving credit where due, their roofer that collaborated with our solar installer was competent. Sadly that is not universally the case. When we first moved in, one of the first things I noticed was that the metal roof installation, over an existing composite roof, makes the unfortunate assumption that the flashing under the old roof is in good shape and will continue to operate. As such on one section of roof that abuts the main house, the flashing was fastened to the side of the wood siding, allowing rain running down the side of the house to go behind the flashing down to, theoretically, the original roof and flashing. Another roof that abuts the main house was installed by Interlock without flashing by shoving it up under the wood siding. This has expedited wood rot of the siding and has not prevented water leaks that completely rotted a significant portion of the exterior wall of the main house. It is crazy to me that anyone would install a roof without ensuring it is flashed properly. Beyond that, trying to work with Interlock to collaborate with our solar installer was a very painful process. Due to Interlock not reading the solar installation plans or passing them along to their roofer, they were not prepared to help with the solar rail installation, leading the solar installer to have to eat the cost of a crew of 8 people that could not do the install as planned as the right roof flashing was not available. Thank goodness the Interlock roofer was willing to not proceed without the right flashing, but it would have been better had the right preparation been made. There is now a leak around the chimney of the house. I have been trying to schedule service with Interlock for over a month and a half. Their "system" has been down for over two months so they cannot find records regarding the roof on my house. They have also been unable to schedule me for service, consistently passing messages along to a local affiliate of some sort that keeps telling me that they can't schedule for service until their system comes back up. I hope I can eventually update this post with some good news, but as of right now I have a list of reasons you should avoid this company.

David M. Belmont, MA

Thank you so much for meeting with us to arrange the purchase of a new roof by Interlock. It’s gorgeous! It is so comforting to know that our roof is now safe from leaks and ugliness. We had a few obvious leaks every time it rained or snowed, and that hasn’t happened since our new roof was completed. We have seen several people “looking” as they " data-wpil-keyword-link="linked">walk or drive by, and several neighbors have made comments as to how great it looks. This was a job that we put off for years – and now we’re so glad that we have done it! What a great crew you had – they were polite – they did the work, and they cleaned up beautifully (even better than how they found it – to our pleasure). The roof was delivered as promised – on time! The crew worked long hours to get it completed, and although we had bad weather on a few of those days – the work was completed in a week! They never interfered with our own schedule and despite the hammering which comes with any job of this nature – we just knew they were getting the work done as expeditiously as possible – working until the available light made it unsafe to continue for the day. Thank you – Interlock is a great company with a product that is sure to give us many years of security, knowing that our roof will surely outlast us and that we don’t have to worry about any future roofing jobs. You were very accommodating and a pleasure to work with! It is great to know that we now have the “best roof” on the block – not the worst!

This is to give you feedback on our recent Interlock roof installation. The installation, including stripping the old roofing, went very well and cleaned up was as I had expected. This is an old house with dormers, and even since I have lived here (since 1956), it has had various leak problems that were never solved with new asphalt shingle jobs. Within a week of completion of the Interlock Roof, we had a heavy wet snowstorm and two days of wind-driven rains. Everything is dry. Also, we get lots of comments from passersby about how nice the roof looks. You can consider me satisfied.